What is your cancellation policy?
Currently, there is no penalty for late cancels or no shows.
Beginning September 1, 2019 we will implement a new late cancellation/no show policy for group classes. You can cancel a class reservation up to an hour before the class start time without penalty. Early morning classes (5am, 5:30am, 6am, and 7am) must be cancelled by 8pm the night prior to class. All late cancels and no shows will be lose the class credit on their class package. Late cancels and no shows will be charged $10 for unlimited memberships.
All private sessions must be cancelled 24 hours prior to the reservation time. All late cancels and no shows will be charged for the private session.